Shipping & Delivery

Free Shipping on orders over £75

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses on orders over £75.

Shipping Time

Shipping time varies by location. For UK shipping our estimates are 5-7 business days but could be longer in rare circumstances due to high demand. For other countries, our estimates are 5-10 business days but also could be longer in rare circumstances due to high demand.

Tracking Information

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

For some shipping companies, it takes 1-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Lost/Missing Packages

Timberous are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.

Customs

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

Will My Items Be Sent In One Package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us at info@timberous.com and we will do our best to help you out.